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Bartender shares smart way to deal with customers refusing to pay: "If he doesn't pay for it, I have to"

Bartender shares smart way to deal with customers refusing to pay: "If he doesn't pay for it, I have to"

"Just a taste of certain situations you have to handle as a bartender on Broadway in Nashville," the bartender shared.

A Nashville bartender recently grabbed hearts with ways to deal with ungrateful customers who treat paying very casually. On TikTok, user Jemima June frequently posts videos about her experiences working at a bar on Nashville's well-known Broadway street. A video she posted this month showing how she handled a scenario where a customer's card was declined offered important insight into the world of bartending and difficult customers. The on-screen caption on the brief footage states, "Just a taste of certain situations you have to handle as a bartender on Broadway in Nashville."

Image Source: TikTok/@jemimajune_
Image Source: TikTok/@jemimajune_

 

Jemima tries to bill a client for the drinks he ordered in the roughly two-minute video, but his card gets declined, following which she asks him whether he gave her the right card. When he passed a fresh one over to her, before Jemima has a chance to swipe it, he proceeds to take the shots. The bartender responds, "Well, I need $27 right now because you already took the shots," when the second card similarly rejects. Jemima explains in a subtitle on the video that if the client doesn't pay for the drinks they consume, she will have to since the bar has something called a "liquor count," where every drop of alcohol needs to be accounted for. 

She said she felt annoyed because he was "acting like it's not a big deal" and she felt like he was not going to pay for the drinks.

Image Source: TikTok/@jemimajune_
Image Source: TikTok/@jemimajune_

 

The client finally tells Jemima that he will bring his friend to pay for the drinks. The bartender clarifies that she couldn't let him leave since he was drunk and she couldn't trust him to return. She then asks for the client's wallet, explaining that if she kept onto the client's wallet, she knew he would return with the money he owed her. “Go get me $27 and I’ll give you your wallet back,” she tells him, “You’re wasting my time, all these people are waiting for drinks.” 

The friend arrives and pays the bill 56 minutes later. Jemima got a lot of support in comments, with many resonating over the experiences of working in the hospitality industry. A user commented, "I used to be a bartender it’s not easy not everyone can handle it. She handled this very well!" Another user said, "Being a bartender in a busy bar like that seems like the most stressful job ever."

In an interview with Daily Dot, Jemima said, “You would be surprised how many just expect not to pay for their drinks when their card declines. In some cases customers will offer their phone or wallet as collateral until they can get a card that works,” she said. “These situations only happen every now and then, Nashville is so fast-paced normally I don’t interact with customers more than a minute or two.”

Image Source: TikTok/@jemimajune_
Image Source: TikTok/@jemimajune_

 

Jemima clarified that the bar she works for doesn’t make the workers pay for tabs, but she has “worked for other bars that have made us pay for walked out tabs," saying that she's "providing a service, I expect to be paid.” She clarified that the bar is “really strict on our liquor count.” “Everything must be counted for and rung in, even our spilled drinks are counted for,” she said.

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