The McGuire family is demanding answers after the cremated remains of Daniel McGuire did not arrive at a funeral home in Arlington Heights days before his service on May 20.
An Illinois family who has been waiting for a loved one's ashes to arrive home was shocked to learn that the remains got lost in transit. The McGuire family is demanding answers after the cremated remains of Daniel McGuire did not arrive at a funeral home in Arlington Heights days before his service on May 20.
Daniel passed away at the age of 63 in March 2021 and his remains had been with his son Colin McGuire, who lives in California. Days before the scheduled service, Colin paid for an express USPS delivery in the hopes that his father's ashes would be quickly delivered to the destination.
Unfortunately, the family is still waiting for the ashes to arrive. "If losing your dad isn't enough, try having your dad pass away and then, you know, losing his remains. It's a terrible feeling," expressed Colin while speaking with WMAQ-TV. In a statement to PEOPLE, USPS extended their apology saying, "a sincere apology for the unintended delay in delivering this important package" and "condolences to the McGuire family."
An Arlington Heights man says USPS lost his father's cremated remains when he shipped them from California to Illinois. https://t.co/YBhZnLGsm0— ABC 7 Chicago (@ABC7Chicago) May 27, 2022
The agency noted that "the Postal Service always strives to provide the best possible service to our customers," and that it's "keenly aware of the desire to locate the parcel as soon as possible" as well as "committed to an ongoing search and will work to resolve this matter."
Meanwhile, Colin said that he did not have any seconds about mailing his late father's remains across the country through the postal service initially. What's more, it was the funeral home that had recommended him to do so, claimed Colin. He also produced a copy of the receipt that allegedly showed his payment of $133.94 for the priority two-day shipping on May 11.
Colin told WBBM-TV that the package was labeled with a "cremated remains" sticker and thus he is unable to understand how it could get lost. On checking the tracking information, he found that the missing package underwent an initial scan but there was no additional updates about it.
Daniel's family wanted to lay him to rest alongside his grandmother who had died a few months after him at the age of 93. Understandably the family became furious when things didn't go as planned. Brian McGuire, Daniel's brother, told WBBM-TV that he is both "angry" and "hurt" by the circumstances.
"You didn't lose a pair of gym shoes. You lost the remains of a human being," he expressed. Now the family is hoping to get help from local lawmakers after USPS asked them to contact their congressional representative to get headquarters involved. "I just want the headquarters and anyone with authority to help me find him. I just want him back. That's it," Colin told WMAQ-TV.
Cover image source: YouTube Screenshot | CBS Chicago